International Shipping – customs fees

If you are ordering goods from outside of Australia, it is important you are aware of the customs rules and regulations specific to your country.

  • Every country has different rules and charges regarding purchases you buy online and have sent to you from outside of your own country.
  • Most countries have a set dollar amount you can spend without being charged custom fees, duties or GST (if applicable) – however for some countries this amount is as low as $20, and anything you spend above that will incur government duties and taxes. 
  • Usually, customs fees and charges for items purchased online can be found in the ‘customs’ area of your country’s government website. 
  • In countries where duties and taxes are charged, your parcel will be assessed by customs staff, and a letter will be sent to you advising you of the charges. These will need to be paid before your parcel will be forwarded to your postal address. 
  • While many countries *DO* have taxes payable – it’s often not as bad as it first seems! Make sure you check the current currency conversion rates for your country to Australian dollars – as your local currency may be worth far more than you thought when converted to Australian dollars. Ultimately, for those with great conversion rates, your items could cost far less than you expected, so when you add the government taxes and duties on top – the price tends to even back out to the regular price you might pay in a local store.   

Customs and Duties – where to find more information?

To help make your online shopping a bit easier, we have compiled the below list of countries outlining customs and duties details. If your country is not listed below, please try searching in google for your country name and something like “buying goods from outside {your country name}….” 

United Kingdom

  • https://www.gov.uk/goods-sent-from-abroad/overview.
  • VAT will be charged on the total cost of goods and postage cost combined.
  • At time of writing, the standard VAT rate is 20%.
  • For all parcels valued between £135 – £630 an additional 2.5% customs duty is charged.
  • If you haven’t received your item and believe it may be held by customs, you can track your parcel here: http://www.parcelforce.com

The above details were correct at time of writing (2017), but please check the above government website for up to date and complete details.

United States

  • https://www.cbp.gov/trade/basic-import-export/internet-purchases
  • Packages less than $2000 in value will go through customs, have additional paperwork prepared and generally be released.
  • Packages less than $800 in value will generally be cleared without additional paperwork.
  • If duties are owed, a processing fee will also be charged.

The above details were correct at time of writing (2017), but please check the above government website for up to date and complete details.

New Zealand

  • https://www.cbp.gov/trade/basic-import-export/internet-purchases
  • All packages will be charged GST (currently 15%).
  • All packages will be charged an additional import duty of 5%.
  • An additional ‘Entry Fee’ of NZ$49.24 will also be charged for all packages valued over $60.
  • Duties and GST will be charged on the total cost of goods and postage cost combined.

The above details were correct at time of writing (2017), but please check the above government website for up to date and complete details.

Singapore

The above details were correct at time of writing (2017), but please check the above government website for up to date and complete details.

Canada

Other countries

If your country is not listed above, and you are unsure of the customs and duties laws in your country, it’s a really good idea to understand these BEFORE you place an order. Customs and fees vary in every country so you will need to check your governments regulations.

  • try googling “receiving goods from outside of * your country name *”
  • or “Tax and customs for goods sent from abroad”
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