Do you ship worldwide?

YES! We ship worldwide, posting from Australia using Australia Post (trackable). 

How much is shipping?

Shipping costs within Australia

  • Print / Poster orders (over $100) – FREE (yay!)
  • Print/ Poster orders (under $100)  – $4.95 flat rate
  • Original art – varied based on size, weight and shipping location

International shipping costs

  • Print / Poster orders (over $100) – FREE (yay!)  
  • Print/ Poster orders (under $100)  – $25 flat rate
  • Original art – varied based on size, weight and shipping location

How long does shipping in Australia take?

Kids posters (non-custom), orders will generally be packed within 3 business days. Within Australia, due to Covid-19 delays, please allow 7-14 days for delivery. 

Custom kids posters or Fine Art Prints, these are all ordered with my professional printers after you have placed (and paid) for your order. Generally these custom printed items take 7-10 days to be produced before being posted. Within Australia, please allow an additional 7-14 days for delivery. 

How long does International shipping take?

International shipping times have been heavily impacted by Covid-19 around the world. Shipping times are unpredictable but seem to generally take between 4-8 weeks depending on the country and the local impact of Covid-19 to the postal system. 

What if my item is missing or arrives damaged? 

If you encounter any issues with the service provided by Australia Post, including non-delivery of a parcel or if any part of your order is damaged during transit, you can contact them directly.

https://auspost.com.au/receiving/delayed-lost-or-damaged-items/find-a-missing-item

  • Use your tracking number to lodge an enquiry with Australia Post to locate your missing parcel. 
  • If any item in your parcel was damaged during postage and you would like to submit a claim for compensation with Australia post, we recommend doing so within a 48 hour period after receiving your order.
  • Please also notify us of the claim so that we can contact you with any communication Australia Post provides us regarding your order. We can be contacted via email at [email protected]
  • Kindly include photographs of the damaged item in its original packaging and details of your claim with Australia Post.
  • Australia Post will only allow compensation claims for 30 days after receipt of your parcel.

While Kate Fisher Art cannot take any responsibility for lost or damaged mail once it has left our care, we are here to help. If you require any assistance with any of the above, please don’t hesitate to get in touch with us.

 

For full details on shipping terms and conditions please see our Terms and Conditions page